The Warehouse Pomona Unit 7 Cnr Deodar and Constantia Road Pomona
|Area Of Collection||Time Of Order Placed||Collection Effected|
|Major Area||08H00 - 13H30||On Sameday as request|
|Major Area||14h00 - 17h00||Following working day|
|Regional Area||08h00 - 12h00||On Sameday as request|
|Regional Area||12h00 - 17h00||Following working day|
Please note that if collections are placed after 14h00 for
major areas and after 12h00 for regional collections, there
will be a working day's delay in the delivery of the shipment.
These shipments may not be delivered the following working
day. In order to guarantee a next working day delivery, please
ensure that you comply to the above times.
Should a Sameday collection be requested for deliver Afterhours, a surcharge will be levied.
If a collection is placed either telephonically or online for collection on a Friday for delivery Saturday, a "Saturday surcharge" will be levied for the delivery. This delivery can be expected between 08h00 - 13h00.
Any requests for a delivery or collection effected on a Public Holiday will also attract a surcharge.
Should the actual weights and dimensions of the consignment differ to those given when the collection is requested, and /or the consignment exceeds the chargeable mass stipulated, Internet Express reserves the right to re-cost the shipment and charge out accordingly.
No, a 10% handling fee will be levied for cancellations and deducted from the refund.
The parcel will be collected the following working day, unless stipulated that a Saturday collection or any other special service is requested that relates to a week-end collection or delivery.
You may contact our after hours support number on 083 309 5147
083 787 0001.
Should you require insurance for you parcel, you are able to choose this option when requesting your collection. Unless requested to do so in writing or at the time of placing the online collection, Internet Express shall be under no obligation to effect insurance in respect of any consignment. A nominal premium will be levied; this amount is dependent on the value you will be insuring. Kindly note that second hand items will only be insured against total loss, and not against damages, and all new items must be in their original packaging during transport.
Internet Express will not insure dangerous, hazardous, combustible or explosive materials, gold and silver bullion, coin,, cyanides, precipitates or any form of uncoined gold and silver ore, bullion, platinum and other metals, precious and semi-precious stones including commercial or industrial diamonds, currency (paper or coin) of any nationality, negotiable securities, stocks, bonds, certificates, uncancelled postage or revenue stamps, war savings or thrift stamps, blank or endorsed bank cashier's cheques, money orders or traveler’s cheques, antiques, fossils and ammonites, artwork, livestock or plants, plans & designs, manuscripts and furs, and in the event that any customer should consign any of the above items with Internet Express, the customer shall indemnify Internet Express for all claims, damages and expenses arising in connection therewith and Internet Express shall have the right to deal with such items as it shall see fit including the right to abandon carriage of the same immediately upon Internet Express having knowledge that such item infringes these conditions.
Internet Express reserves the right to reject any insurance claim which is not notified to us within seven (7) days after delivery of the consignment, or the due date upon which the consignment should have been delivered in the terms of the contract. If Internet Express’s insurer disputed liability for a claim, for any reason the customer shall have no recourse against the carrier.
Courier shipments are charged on the greater of actual mass or volumetric weight, both measured in kilograms. The measurement of actual mass is made by way of a scale.
The Measurement of volumetric weight is made by way of a calculation that converts the volume (ie. size of parcel) into a kilogram equivalent, this equivalent if greater than the Actual Mass will be the basis upon which the per kilogram charge is made. The greater of Actual Mass and Volumetric weight is referred to as the Chargeable Mass.
To calculate volumetric weight: simply measure the parcel/box in centimetres and then multiply the three dimensions and divide by the volumetric conversion factor applicable to the service requested, giving the volumetric weight in kilograms.
LENGTH (cm) x BREADTH (cm) x HEIGHT (cm) = No. KG’S
5000 (VOLUME CONVERSION FACTOR)
45cm x 50cm x 42cm = 18.9 KG’S (Remember to round up)
The actual mass is 15 kg’s and the volumetric weight is 19 kg’s, therefore the chargeable mass is 19 kg’s.
Volumetric Conversion Factors By Service
Domestic Courier - Budget Courier - 5000
Domestic Courier - Express - 5000
Domestic Courier - Public Holiday - 5000
Domestic Courier - Road Freight - 4000
Domestic Courier - Same Day - 5000
Domestic Courier - Saturday - 5000
Excess Baggage - Excess Baggage - 6000
Excess Baggage - Unaccompanied Baggage - 6000
International Courier - Documents - 5000
International Courier - Non-Documents 5000
Click here to download the how-to document.
Yes, we will have a link to the relevant service provider's track and trace system. This can be accessed via Internet Express. Internet Express will communicate the tracking number to you upon receipt from our service provider.
No, these may be requested by contacting our offices on 0860 IEXPRESS (0860 439 773).
A regional area is any Town or City in South Africa that is not catered for via a daily flight schedule. In order for this to be possible the area must be within the delivery range of a recognised Airport. All regional areas will have a delay in the delivery time, as most of these areas are not serviced daily.
A document is sheets of loose paper that are unbound. Customs will identify books, magazines and brochures etc as non-documents because they are printed bound matter.
Some countries require a Proforma invoice, other a Commercial invoice. Proforma invoices are used when the commodity being exported is on no commercial value, when the person sending the parcel will not realise a profit from the contents; or when the parcel is not being exported for resale purposes. Internet Express will prompt you on what documentation needs to be completed in order for our services not to be delayed. These documents must be complete and in order for the courier to collect at the same time as collecting the consignment.
Commercial Invoices are used when the commodity being exported is of commercial value; when the person sending the parcel will realise a profit from the contents; or when the parcel is being exported for resale purposes. There are some countries that require the invoice regardless of the value of the goods. All non-documents being shipped to Lesotho, Botswana, Swaziland and Namibia will require these invoices and a CCA1.
This is a formal customs document that must be completed in full. You can obtain these from most Stationers. All non-documents being shipped to Lesotho, Botswana Swaziland and Namibia will require a CCA1.
Yes, for shipments that are classified as non-documents you will always be charged more, this it to cover the export and clearance procedures which are imposed by Customs regulations.
No, non-documents normally take longer because of the Customs regulations that need to be followed.
If a parcel you are exporting is valued at more that ZAR 50 000.00, your Banking Institution will need to supply you with a Bank declaration.
There are certain items which Internet Express will not courier through its network of carriers.