Internet Express will gladly assist you with any collection request you may have

If you have special delivery requirements that need to be met on either a Saturday, after hours or on a Public Holiday, kindly ensure that this information is communicated to us. Feel free to contact us on our support number.

Please note: If any online or telephonic requests for collections are placed between the following hours, the collections will be effected as follows:

Area of collection Accepted time of collection Collection effected
Major area 08H00 - 14H00 On Sameday as request
Major area 14H00 - 17H00 Following working day
Regional area 08H00 - 12H00 On Sameday as request
Regional area 12H00 - 17H00 Following working day

if collections are placed after 14h00 for major areas and after 12h00 for regional collections, there will be a working day's delay in the delivery of the shipment. These shipments may not be delivered the following working day. In order to guarantee a next working day delivery, please ensure that you comply to the above times.

Should a Sameday collection be requested for delivery after hours, a surcharge will be levied. If a Friday collection is placed either telephonically or online and needs to be delivered on a Saturday, a "Saturday surcharge" will be levied for the delivery. The delivery can be expected between 08h00 and 13h00.

Any requests for a delivery or collection on a Public Holiday will also attract a surcharge.