Internet Express will gladly assist you with any collection request you may have

If you have special delivery requirements that need to be met on either a Saturday, after hours or on a Public Holiday, kindly ensure that this information is communicated to us. Feel free to contact us on our support number.

Please note: If any online or telephonic requests for collections are placed between the following hours, the collections will be effected as follows:

Area of collection Accepted time of collection Collection effected
Major area 08H00 - 13H00 On Sameday as request
Major area 13H00 - 17H00 Following working day
Regional area 08H00 - 11H00 On Sameday as request
Regional area 11H00 - 17H00 Following working day


If collections are placed after 13h00 for major areas and after 11h00 for regional collections, there will be a working day's delay in the delivery of the shipment. These shipments may not be delivered the following working day. In order to guarantee a next working day delivery, please ensure that you comply to the above times. In the case of Regional centres and remote outlying collections, both the collection and delivery may be delayed a further day, dependent on the routing and freight permitting area; there are some areas that are particularly remote that are not serviced daily. Please enquire with our customer services in this regard.

Should a Sameday collection be requested for delivery after hours, a surcharge will be levied. If a Friday collection is placed either telephonically or online and needs to be delivered on a Saturday, a "Saturday surcharge" will be levied for the delivery. The delivery can be expected between 08h00 and 13h00.

Any requests for a delivery or collection on a Public Holiday will also attract a surcharge and is not available in all areas.