Who is responsible for packaging?
Internet Express will not be held liable for any damages that may occur to a shipment due inadequate packaging.
It is the responsibility of the sender to package the item satisfactorily. Where possible, Internet Express will assist with basic
packaging of the item, however a minimal fee will be levied for this service.
Which prepaid boxes can I make use of?
Prepaid boxes have been categorised into the following:
- Express Box: A Stock 3 box should be used (up to 2kg’s actual mass)
- Budget Courier Box: A Stock 4 box should be used (up to 5kg’s actual mass)
- Road Freight Box: A Stock 5 box should be used (up to 10kg’s actual mass)
These stock boxes can be purchased from any packaging supplier; alternative prepaid packs of 10 can be purchased from Internet Express.
Re-used boxes will be accepted, provided they are in good condition for transport. It is advised that you “snug fit” your package contents
to avoid movement during delivery.