Not time-sensitive, medium weight
The following areas are regarded as main centre delivery points:
- Port Elizabeth
- East London
- Cape Town
What is a regional centre?
A regional area is any town or city in South Africa that is not catered for via a daily flight schedule.
A regional area is not a main area or a local area. All regional areas will have a delay in the delivery time,
as most of these areas are not serviced daily.
Are my goods insured?
Should you require insurance for you parcel, you are able to choose this option when requesting your collection.
Unless requested to do so in writing or at the time of placing the online collection, Internet Express shall be under
no obligation to effect insurance in respect of any consignment. A nominal premium will be levied; this amount is dependent
on the value you will be insuring. Kindly note that second hand items will only be insured against total loss, and not against
damages and all new items must be in their original packaging during transport.
Internet Express will not insure dangerous, hazardous, combustible or explosive materials, gold and silver bullion, coin, cyanides,
precipitates or any form of uncoined gold and silver ore, bullion, platinum and other metals, precious and semi-precious stones
including commercial or industrial diamonds, currency (paper or coin) of any nationality, negotiable securities, stocks, bonds,
certificates, uncancelled postage or revenue stamps, war savings or thrift stamps, blank or endorsed bank cashier's cheques,
money orders or traveler’s cheques, antiques, fossils and ammonites, artwork, livestock or plants, plans & designs,
manuscripts and furs, and in the event that any customer should consign any of the above items with Internet Express,
the customer shall indemnify Internet Express for all claims, damages and expenses arising in connection therewith and
Internet Express shall have the right to deal with such items as it shall see fit including the right to abandon carriage of
the same immediately upon Internet Express having knowledge that such item infringes these conditions.
Internet Express reserves the right to reject any insurance claim which is not notified to us within seven (7) days after delivery
of the consignment, or the due date upon which the consignment should have been delivered in the terms of the contract.
If Internet Express’s insurer disputes liability for a claim, for any reason, the customer shall have no recourse against the carrier.
Can I track my consignment online?
Yes you can. This can be access via Internet Express’s home page. Click on the “track and trace” button and insert your waybill number.
How do I get proof of delivery in hard copy?
Accessible on the home page, click on the "track and trace" button, insert your waybill number and click on "view pod now".
What are prohibited goods?
Certain items will not be carried though the Internet Express network of carriers. These being; all illegal substances and items,
antiques, cash equivalent, bank and/or treasury notes, bloodstock, bullion, cheques, coins, credit cards, firearms, furs, jewellery,
livestock, medical specimens, precious stones, securities, works of art.
What are Dangerous Goods?
||Instruments Containing Mercury
If I send a parcel on a Friday via Express, is it delivered on Saturday?
No, unless a Saturday service is paid for and requested, any shipment sent on a Friday on the Express service will be
delivered the following working day to main centres, and regional centres can expect a day’s delay.
Can Internet Express delivery to a Post Office box or counter?
Yes, this service is available. Internet Express will provide a "TA" Speed Services tracking number for this shipment.
It is important to note that once the package is in the Post Office environment the only tracking can be done via the
Speed Services website by use of their tracking number. Although Internet Express can offer this door to Post Office
box or counter service, we have no control over the package once handed over to Speed Services.
Is there a cut off for a Sameday Service?
This service is available on a national level, Mondays to Fridays, but it is dependent on flight availability.
These times can only be determined on the day the consignment is lodged with the airline. There is a flight schedule
booklet that is available to the public depicting the various destinations and flights available. Generally,
the consignment needs to be lodged with the relevant airline one hour before the departure and takes approximately
one hour for the consignment to be cleared and released after arrival at the destination airport.
Internet Express is dependent on the following factors when lodging sameday shipments with the airline and cannot be controlled or monitored
by Internet Express:
- Flight availability
- Weather conditions
- Technical delays
What documentation is required when shipping overseas?
Customs and excise define documents as sheets of loose paper that are unbound. Books, magazines and brochures are
regarded as non-documents and an invoice will need to accompany the package. Proforma invoices are used when the package
has no commercial value and the receiver will not realise a profit from its contents. Internet Express will prompt you for
the documentation required at the time of processing the collection request online.
Commercial invoices are necessary when the package being shipped is of commercial value and the person or company sending
the package will realise a profit from the contents.
Internet Express will complete the CCA1 form on behalf of the customer.
Bank declarations are completed for shipments in excess of ZAR 50 000.00. This form can be obtained from your bank.
How do I arrange an import?
To allow Internet Express to provide an accurate import charge, the following detail are required:
- Collection address including zip code
- Collection contact person and telephone number
- Delivery address in South Africa
- Delivery contact person and telephone number
- Mass and dimensions
- Value of the package
- Nature of the goods
- Importers code
These details can be emailed to firstname.lastname@example.org