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The Shipper shall mean the Shipper Customer / Owner/ Consignee/Sender or their agent of the shipment goods. The conditions shall apply to the carriage/conveyance of the shipment or goods.

1: Internet Express is not a common or public carrier, its carriage is merley incidental to its other operations and it may refuse to accept for carriage any goods or class of goods. All goods accepted by Internet Express are dealt with subject to the conditions stipulated by carriers, warehouseman, Government Departments and all other parties into whose possession or custody the goods may pass, or subject to whose authority they may at any time be.

2: Subject to express prior instructions in writing by the customer, Internet Express reserves to itself complete freedom in respect of means, route and procedure to be followed in the handling and transport of goods. In particular the use of the term "courier" in the description of services does not unless specifically otherwise stated, imply that goods will be accompanied by an individual at any or all stages of transit.

3: Quotations are given on the basis of immediate acceptance and subject to the right of withdrawl or automatic increase or decrease accordingly. If any changes occur in the rates of freight, Service Guarantee charges or other charges applicable to the goods, quotations and changes shall be subject to revision accordingly with or without notice. Should your parcel exceed the quoted actual mass by the volumetric weight, Internet Express will charge out accordingly for the difference.

4: The Shipper of any goods, and their agents, if any, shall be deemed to be bound by and to warrant the accuracy of all descriptions, values and other particulars furnished to Internet Express for Customs, Consular and other purposes. The Shipper shall be deemed to have indemnified Internet Express against any losses, damages, expenses and any fines arising from any inaccuracy or omission are not due to any negligence.

5:The shipper shall be liable for any duty, tax, import or outlays of whatsoever nature levied by the authorities at any port or place in connection with the goods, and for any payments, fines, expenses, loss or damage incurred or sustained by Internet Express in connection therewith. The shipper indemnifies and holds Internet Express harmless against any payments made to the authorities.

6: It shall not be obligatory upon the Company to effect Service Guarantee on any goods being handled or stored by it except upon express prior instructions given in writing by the customer. All Service Guarantee's affected by Internet Express are subject to the usual or actual exceptions and conditions of the policies of the insurance company or underwriters taking the risk.

7: CONSIQUENTIAL DAMAGES EXCLUDED. Internet Express shall not be liable, in any event, for any consequential or special damages or other indirect losses, omission of Internet Express, its servants, agents or independent third parties, however arising, whether or not Internet Express had knowledge that such damage might be incurred, including, but not limited to loss of income, profits, interest, utility or loss of market.

8: Without prejudice to clause 7, the liability of Internet Express for any loss or damage to the shipment (which term shall include all documents or parcels consigned to Internet Express) is limited to the Lesser of:

  • i) R100-00
  • ii) The amount of loss or damage to a document or parcel actually sustained, or
  • iii) The actual value of the document or parcel with regard to its commercial utility or special value to the sender

9: If the transportation of any consignment involves an ultimate destination or stop in a country other than the country of departure, the Warsaw Convention may be applicable and the Convention governs. In most cases this further limits the liability of Internet Express in respect of loss of damage to such consignments.

10: "Packaging" - the Shipper of the goods warrants that all goods have been properly and sufficiently packed and / or prepared.

11: No obligation whatsoever exists or will exist upon Internet Express to make any claims on behalf of the Shipper arising out of any claim, which the shipper might have against any third party.

12: The Shipper shall be deemed to have indemnified Internet Express against all liabilities whatsoever suffered or incurred by its arising directly or indirectly from, or, in connection with the shippers instructions or their implementation in regard to the goods and in particular in respect of any liabilities to third parties.

13: There shall be no waiver following any relaxation of Internet Express rights.

14: Service Guarantee

  • i) Unless requested to do so in writing, Internet Express shall be under no obligation to effect Service Guarantee in respect of any consignment.
  • ii) If requested to do so in writing, Internet Express shall Service Guarantee a consignment for the value stipulated by the Customer, subject however to the usual exceptions, conditions and stipulations as to excess deductions of Internet Express open policy. The Carrier shall not be obliged to effect a separate insurance policy in respect of a consignment.
  • iii) Internet Express reserves the right to reject any Service Guarantee claim which is not notified to it within seven days (7) after delivery of the consignment, or the due date upon which the consignment should have been delivered in the terms of the contract.
  • iv) Notwithstanding anything contained in this clause, no Service Guarantee cover will be effected for consignments despatched in a POD basis.
  • v) If Internet Express Service provider disputes liability for a claim, for any reason, the customer shall have no recourse against the carrier.

15. Internet Express will notify customers from time to time of any materials, which are not acceptable by the Company for carriage Internet Express reserves the right to inspect the documents or goods, consigned by its customers to ensure that all documents or goods are capable of carriage to the destination within the standard operating procedures and handling methods of the Company. In making this reservation, the Company does not warrant that any particular item to be carried is capable of carriage and delivery without infringing the law of any country or state from, to or through which the item may be carried.

16: It is the sole responsibility of the customer to address adequately each consignment of documents or goods to enable effective delivery to be made. Internet Express shall not be liable for delay in forwarding or delivery resulting from the customer's failure to comply with its obligations in this respect. 17: Internet Express will not carry dangerous, hazardous, combustible or explosive materials, gold and silver bullion, coin, dust, cyanides, precipitates or any form of uncoined gold and silver ore, bullion, platinum and other metals, precious and semi-precious stones including commercial cartons or industrial diamonds, currency (paper or coin) of any nationality, negotiable securities, stocks, bonds, certificates, uncancelled postage or revenue stamps, war savings or thrift stamps, blank or endorsed bank cashier's cheques, money orders or traveller's cheques, letters, antiques, pictures, livestock or plants, plans & designs, patterns, manuscripts and furs and in the event that any customer should consign any of the above items with Internet Express, the customer shall indemnify Internet Express for all claims, damages and expenses arising in connection therewith and Internet Express shall have the right to deal with such items as it shall see fit including the right to abandon carriage of the same immediately upon Internet Express having knowledge that such item infringes these conditions.

18: A 10 % handling fee will be levied for cancellations and deducted from the refund.

19: Materials on the website
The material contained on the Internet Express Website is for information only and does not constitute advice or a recommendation of any nature,to the extent that information displayed on this Website relates to the services or prices of any courier or costs related to any services, you acknowledge that this information may not be accurate or complete. You further acknowledge that any assessment or reflection of the performance, suitability or reliability of any courier or service does not mean that such performance will be repeated or should be relied upon in any way. Any of the information, services or products on this Website may be changed by Internet Express without notice.

20: Copyright
The contents of the Internet Express Website, including any software, icons, text, links, graphics, images, sound clips, trade names, logos, trade marks and service marks are protected by law, including but not limited to copyright, patent and trade mark law, and remain the property of Internet Express. Any unauthorised use of the contents, information or materials on the Internet Express Website is prohibited.

21: Disclaimers
This Website is provided to you "as is". While Internet Express makes every effort to ensure that the contents of this Website are accurate and complete, Internet Express makes no representation or warranty, whether express or implied, as to the operation, integrity, availability or functionality of this Website or as to the accuracy, completeness or reliability of any information on this Website.

Any person who accesses this Website or relies on this Web site or on the information contained in this Website does so at their own risk.

Internet Express also makes no warranty or representation, whether express or implied, that the information or files available on this Website are free of viruses, destructive materials or any other data or code which is able to corrupt, compromise or jeopardise the operation or content of a computer system, computer network or your hardware or software. You accept all risk associated with the existence of such viruses, destructive materials or any other data or code which is able to corrupt, compromise or jeopardise the operation or content of a computer system, computer network or your hardware or software. Internet Express does not accept any responsibility for any errors or omissions on this Website.

Internet Express reserves the right to alter any weights or dimensions that are entered into the Website incorrectly, and charge out accordingly.