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Not time-sensitive, medium weight

The following areas are regarded as main centre delivery points:
  • Johannesburg
  • Pretoria
  • Polokwane
  • Nelspruit
  • Bloemfontein
  • Kimberley
  • Port Elizabeth
  • East London
  • George
  • Cape Town

What is a regional centre?

A regional area is any town or city in South Africa that is not catered for via a daily flight schedule. A regional area is not a main area or a local area. All regional areas will have a delay in the delivery time, as most of these areas are not serviced daily.

Are my goods covered by Freight Guard Guarantee?

Internet Express will provide to the Customer a Freight Guard Warranty against loss or damage to goods during the carriage and while the goods are in the possession and control of Internet Express, subject to the limitations and exclusions set out under the "FreightGuard Service Guarantee”. Internet Express will levy a nominal fee of R10.00 for R 2,500.00 cover or R 20.00 for R 5,000.00 cover. Kindly review our Standard Terms and Conditions for a detailed explanation. To initiate a claim click on This Link.

Can I track my consignment online?

Yes you can. This can be access via Internet Express’s home page. Click on the “track and trace” button and insert your waybill number.

How do I get proof of delivery in hard copy?

Accessible on the home page, click on the "track and trace" button, insert your waybill number and click on "view pod now".

What are prohibited goods?

Certain items will not be carried though the Internet Express network of carriers. These being; all illegal substances and items, antiques, cash equivalent, bank and/or treasury notes, bloodstock, bullion, cheques, coins, credit cards, firearms, furs, jewellery, livestock, medical specimens, precious stones, securities, works of art.

What are Dangerous Goods?

Acids  Explosives  Magnetised Material 
Aerosol Cans   Fertiliser   Matches  
Ammunition   Fireworks   Paint  
Batteries   Fire Lighters   Persticides  
Bleaching Powder   Flammable Material   Poisons  
Chlorine   Gas Cylinders   Radioactive Material  
Corrosive Agents   Grenades   Resin  
Detergents   Instruments Containing Mercury   Thermometers  
Dry Ice   Lighter Fuel   Thinners  

If I send a parcel on a Friday via Express, is it delivered on Saturday?

No, unless a Saturday service is paid for and requested, any shipment sent on a Friday on the Express service will be delivered the following working day to main centres, and regional centres can expect a day’s delay.

Can Internet Express delivery to a Post Office box or counter?

Yes, this service is available. Internet Express will provide a "TA" Speed Services tracking number for this shipment. It is important to note that once the package is in the Post Office environment the only tracking can be done via the Speed Services website by use of their tracking number. Although Internet Express can offer this door to Post Office box or counter service, we have no control over the package once handed over to Speed Services.

Is there a cut off for a Sameday Service?

This service is available on a national level, Mondays to Fridays, but it is dependent on flight availability. These times can only be determined on the day the consignment is lodged with the airline. There is a flight schedule booklet that is available to the public depicting the various destinations and flights available. Generally, the consignment needs to be lodged with the relevant airline one hour before the departure and takes approximately one hour for the consignment to be cleared and released after arrival at the destination airport.
Internet Express is dependent on the following factors when lodging sameday shipments with the airline and cannot be controlled or monitored by Internet Express:

  • Flight availability
  • Weather conditions
  • Technical delays

What documentation is required when shipping overseas?

Customs and excise define documents as sheets of loose paper that are unbound. Books, magazines and brochures are regarded as non-documents and an invoice will need to accompany the package. Proforma invoices are used when the package has no commercial value and the receiver will not realise a profit from its contents. Internet Express will prompt you for the documentation required at the time of processing the collection request online.

Commercial invoices are necessary when the package being shipped is of commercial value and the person or company sending the package will realise a profit from the contents.

Internet Express will complete the CCA1 form on behalf of the customer.

Bank declarations are completed for shipments in excess of ZAR 50 000.00. This form can be obtained from your bank.

How do I arrange an import?

To allow Internet Express to provide an accurate import charge, the following detail are required:

  • Collection address including zip code
  • Collection contact person and telephone number
  • Delivery address in South Africa
  • Delivery contact person and telephone number
  • Mass and dimensions
  • Value of the package
  • Nature of the goods
  • Importers code

These details can be emailed to